ALL APPOINTMENTS REQUIRE A CREDIT CARD TO HOLD YOUR RESERVATION.



ARRIVING FOR YOUR APPOINTMENT:



Please arrive 15 minutes early. This will allow time to change into a robe if necessary, complete paper work, enjoy Aveda tea or wine, and relax. Late arrivals will still finish on the scheduled time, while the normal treatment fee remains the same.

CANCELLATION POLICY:



Here at Rain, we understand our guests have busy lives, so our cancellation policy gives you flexibility when canceling appointments. We ask you to notify us 48 hours in advance to change or cancel appointments, 72 hours for parties of 3 or more. This gives our technicians a chance to rebook the appointment. We will require a credit card to hold your reservation and if you cancel after 48hrs we will charge 50% of the scheduled service. If you “no show” the appointment we will charge you 100% of the service scheduled. In the case of a Groupon we will require the Groupon number to hold your reservation. If you “no show “ the appointment your Groupon will be redeemed for the scheduled appointment. Regular cancellation policy follows for all Groupons as well.



RETAIL POLICY:



We will exchange unused/unopened products within 30 days. Makeup is non-refundable. Must have a valid receipt or proof of purchase at Rain Salon & Spa. We will not accept product exchanges after 30 days.



GIFT CARDS:



Gift cards are non-refundable. They cannot be replaced if they are lost or stolen.